about-us - Promenade Jewellers

ABOUT US

The Mann family have specialised in buying and selling a diverse range of jewellery, watches, giftware and object d'art for more than one hundred years. During this time we have accumulated a wealth of expertise within the fine jewellery and watch industry. 


If you require further information on any of the pieces featured on our website, or more advice about our repair service, please contact us.


A PROUD HISTORY

An independent family-run jewellers, offering bespoke service and the finest luxury items since it was established in 1741 on the Cross in Gloucester, by James Jew. He had an apprentice named William Mann, who took over the business in 1835.

The Mann family remain in the jewellery business to this day, with the eighth generation bringing a wealth of knowledge to the trade. The Mann family are a trusted, dependable trading family with shops throughout Gloucestershire.

Promenade Jewellers, previously know as Promenade Antiques, has been managed by Mr Mann for over 30 years. With a large shop along the Promenade of Cheltenham, he is well positioned to share his extensive knowledge of jewellery. His dedication to sourcing interesting and beautiful items and his willingness to share his knowledge and experience has made the shop what it is today.

As an independent jewellers we offer an eclectic mix of new and secondhand jewellery, loved by our long-established clientele.

 W Mann

 W Mann's trade card

PAYMENTS & RETURNS

Methods of Payment

We accept Visa and Mastercard, Credit or Debit cards. For this method of payment it is essential that the despatch address is the same as that which you have registered with the card issuer.

Please telephone us on 01242 524519 to process a card transaction.

If you would prefer to pay by cheque please be aware that a short delay will apply whilst we clear the funds with your Bank. Please make Cheques payable to: Promenade Antiques

Delivery

All goods will be sent with full insurance cover and will therefore need to be signed for at the time of delivery.

We will contact you by email or telephone to agree a suitable time for you to take delivery.

Returns

Our policy is to offer a full refund if you are not satisfied with the goods chosen.

If you wish to take this option it is essential that you telephone us within 48 hours of receiving the goods. We can then help you with the method of despatch and security procedures.

We are also pleased to exchange goods, which are still in their original condition, up to 30 days after purchase. These conditions do not infringe your statutory rights. 

Guarantees

All goods are guaranteed to be of merchantable quality.

Mechanical items such as Watches etc. have a specific guarantee which applies to the individual piece. This will be fully explained before you make the commitment to buy.

Our guarantees do not infringe your statutory rights.